Shipping policy

Shipping Policy 

Last updated: 6 October 2026

Thank you for shopping with us. This Shipping Policy explains how we process and deliver orders placed through our website.

1. Order Processing

We aim to process and dispatch orders as quickly as possible.

Orders are normally processed within 1–3 working days after payment has been successfully received.

Orders placed on weekends or UK public holidays will normally begin processing on the next working day.

During particularly busy periods, such as Christmas, promotional events or product launches, processing times may be slightly longer. If there is a significant delay with your order, we will contact you where appropriate.

2. UK Delivery

We currently offer delivery within the United Kingdom.

Estimated delivery time after dispatch is normally 3–6 working days.

Delivery times are estimates rather than guaranteed delivery dates and may occasionally be affected by circumstances outside our control, including courier delays, adverse weather, strikes or other disruptions.

3. Delivery Address

Please make sure that your delivery address is correct when placing your order.

We cannot be responsible for delays or additional costs resulting from an incorrect or incomplete delivery address supplied by the customer.

If you realise that you have entered an incorrect address, please contact us as soon as possible. We will try to correct the address before the order is dispatched, but we cannot guarantee that this will always be possible.

4. Delivery Tracking

Where a tracked delivery service is used, tracking information will be provided when available.

Please allow some time for tracking information to become active after your order has been dispatched.

5. Delayed or Missing Orders

If your order has not arrived within the expected delivery timeframe, please contact us so that we can investigate the delivery with the relevant delivery service where appropriate.

Please contact us as soon as reasonably possible if you believe your order has been lost or is significantly delayed.

We may require information from you to assist with an investigation.

6. Damaged Packages

If your order arrives visibly damaged, please contact us as soon as possible.

Where possible, please retain the packaging and provide photographs of the damaged packaging and product, as this may assist us in investigating the issue with the delivery service.

This does not affect your statutory consumer rights.

7. Delivery Charges

Any applicable delivery charges will be clearly displayed before you complete your purchase.

From time to time, we may offer free delivery promotions or other delivery offers. Any conditions applying to such offers will be stated at the time of the promotion.

8. Delivery Problems

If an order is returned to us because it could not be delivered due to an incorrect address, failure to collect the parcel or another issue caused by the customer, please contact us so that we can discuss the available options.

Any additional postage costs may apply where a parcel needs to be resent, subject to your statutory rights.

9. Consumer Rights

Nothing in this Shipping Policy affects your statutory rights under UK consumer protection law.

If there is a problem with your order, including where an item does not arrive within the legally applicable timeframe, your rights will be dealt with in accordance with applicable consumer protection legislation.

For information about returning products or requesting a refund, please see our Returns and Refunds Policy.

10. Contact Us

If you have any questions about delivery or your order, please contact us:

Business name: LayerForge3D 

Email: marcgreer@live.co.uk

We will do our best to assist with any delivery issue as quickly as possible.